Cairns Community Help Directory

There 4 U – Cairns Street Chaplains

Are you experiencing food insecurity in Cairns?
There are a number of community organisations who may be able to help you with free or low cost food, meals, parcels or vouchers. Details here

Are you homeless, sleeping rough or at risk of becoming homeless in Cairns?
These organisations in the Cairns Community may be able to help you find a place to stay. Details here

National Autism Helpline – Call 1300 308 699
Open 8am to 7pm, Monday to Friday.
Autism information you can trust.

Autism Connect is a free, confidential and independent national autism helpline, providing independent and expert information over phone, email and webchat.
Please note: this is not a counselling service and we do not provide healthcare referrals.
However, we can give information about accessing these services.Autism Connect advisors offer expert advice in many areas, including:

exploring autism and autistic identity
assessment and diagnosis support
school and education
the NDIS
transition to employment
behaviour and communication strategies
referrals to services peer support connections,
finding autism-friendly places and events, and
making environments accessible.

Phone Lines

PLEASE remember to always reach out to friends and family (cyber or not), or call Lifeline (13 11 14) or find a similar service if at any point you feel you can’t cope. Always remember (even if it doesn’t feel like it at the time) that you are loved and valued and things will get better.

There is also an online chat option available if talking on the phone is too difficult. No call is considered trivial!

Lifeline Online Crisis Chat

Beyond Blue Online Chat

Headspace Online chat and telephone support

Carer Gateway Counselling Service 
The Carer Gateway Counselling Service is a free service for carers. Each weekday, from 8am to 6pm, our professional counsellors are waiting to talk through the concerns you have and how you feel about your carer role. To learn more about how counselling helps carers, watch our video “Introducing the Carer Gateway Counselling Service” on this page.

To use the service, simply select ‘Request a Callback’ on this web page, fill in your details and we will call you backSam.jpg within one business day. You can also call 1800 422 737 and Select Option 2 to speak to our team.

For more information about other Carer Services to support you, visit the Carer Gateway website or call 1800 422 737.

Parenting Qld Line
Tel: 1300 30 1300 – 7 days a week, between 8am and 10pm.

MensLine Australia
Tel: 1300 789 978
– 24 hours, 7 days 

Child Safety Service Centres – Far North Qld
Cairns Tel:
4255 7200 
Tel: 1300 684 062 – 9am to 5pm, Monday to Friday.
Outside of usual business hours, the Child Safety After Hours Service Centre:
Telephone: (07) 3235 9999 Freecall: 1800 177 135 (Queensland only) 

Kids Helpline

Tel: 1800 55 1800 – (free call except from some mobile phones)
24 hours a day, 7 days a week.
Online counselling service specifically for young people aged between 5 and 25 years. 

Beyond Blue – Immediate Support

Tel: 1300 224 636 – Information and referral for depression and anxiety. 

The Family Relationship Advice Line
Tel: 1800 050 321 –
8 am to 8 pm, Monday to Friday, and 10 am to 4 pm on Saturday (local time), except national public holidays.

Lifeline – 131 114
Kids Help Line –  1800 551 800
Women’s Info Link – 1800 177 577
Men’s Help Line –  1300 789 978
VD Connect Women’s Line – 1800 600 636 (9.00am to Midnight)
Dads in Distress – 1300 853 437
Beyond Blue –  1300 224 636
Suicide Call Back Service – 1300 659467
Mental Health Information Line – 1300 729 686