Disability Advocacy

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The NDIS Quality and Safeguards Commission
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Making a complaint against an NDIS provider about the quality of services or supports
The NDIS Quality and Safeguards Commission (NDIS Commission) is a new independent Commonwealth agency established to improve the quality and safety of NDIS supports and services.

The NDIS Commission can help with complaints about:

services or supports that were not provided in a safe and respectful way
services and supports that were not delivered to an appropriate standard.

A complaint about a provider can be made to the NDIS Commission by:

Phoning: 1800 035 544 (free call from landlines) or TTY 133 677
National Relay Service and ask for 1800 035 544
Completing a complaint contact form.

For more information about making a complaint about a provider, visit their website

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Qld Human Rights Commission
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Making a complaint against an NDIS provider about your human rights

Complaints about human rights can be made for acts or decisions which occur after 1 January 2020.

A registered NDIS provider must act and make decisions in a way that is compatible with your human rights, including giving proper consideration to a relevant human right. There are 23 human rights protected in Queensland, including rights such as:

The right to protection from torture and cruel, inhuman or degrading treatment
The right to take part in public life
The right to privacy
Right to protection of families and children
Cultural rights
The right to liberty and security of person
The right to education
The right to health services

A human rights complaint can be combined with other legal action you are taking or a separate complaint can be made to the Queensland Human Rights Commission.

For more information, about making a human rights complaint against an NDIS provider, contact the Queensland Human Rights Commission.

Phone the Queensland Human Rights Commission on: 1300 130 670
Visit: www.qhrc.qld.gov.au for a copy of the complaint form (after 1 January 2020).

Business Website Address
Business Phone Number
1300 130 670
Commonwealth Ombudsman
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Commonwealth Ombudsman - Working with people with disability

The Ombudsman’s office can help people with disability sort out problems with Australian Government agencies.

This includes programs that are specifically for people with disability including:

the National Disability Insurance Scheme
the Disability Support Pension
Disability Employment Services

We also take complaints about mainstream Australian Government programs that are delivered to or for people with disability.

Some of the most common complaints to our office are about Centrelink payments, child support, Medicare, Australia Post and immigration.

AMPARO Advocacy Inc
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Provides independent individual and systemic advocacy on behalf of vulnerable people from culturally and linguistically diverse (CALD) backgrounds with disability.

AMPARO is governed by a voluntary management committee, the majority of whom are people from a culturally and linguistically diverse background with disability.

 

info@amparo.org.au

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Business Phone Number
07 3354 4900
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Australian Centre for Disability Law
https://disabilitylaw.org.au 
Qld Human Rights Commission
https://www.qhrc.qld.gov.au
Australian Federation of Disability Organisations (AFDO)
https://www.afdo.org.au
Autism Aspergers Advocacy Australia (A4)
http://a4.org.au
Blind Citizens Australia
https://www.bca.org.au 
Brain Injury Australia
https://www.braininjuryaustralia.org.au
Children and Young People with Disability Australia (CYDA)
https://www.cyda.org.au
Deaf Australia
https://deafaustralia.org.au
Deafness Forum of Australia
https://www.deafnessforum.org.au
Disability Advocacy Network Australia (DANA)
https://www.dana.org.au
First Peoples Disability Network (FPDN)
https://fpdn.org.au
Human Rights Council of Australia
https://www.hrca.org.au
Intellectual Disability Rights Service (IDRS)
https://idrs.org.au
Mental Health Australia
https://mhaustralia.org
Inclusion Australia
https://www.inclusionaustralia.org.au
National Ethnic Disability Alliance (NEDA)
http://www.neda.org.au
People with Disability Australia
https://pwd.org.au
Physical Disability Australia (PDA)
https://www.pda.org.au
Short Statured People of Australia
https://sspa.org.au
The Autistic Self Advocacy Network of Australia
and New Zealand
https://asan-aunz.org
Women With Disabilities Australia (WWDA)
https://wwda.org.au

Queensland Advocacy Incorporated
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Queensland Advocacy Incorporated (QAI) is an independent, community-based systems and legal advocacy organisation for people with disability in Queensland.

Advocacy such as:
Mental Health
NDIS Appeals Support
NDIS Decision Support
Disability Royal Commission Advocacy
Education Advocacy
Human Rights Law
Justice Support Program
Social Work

Business Website Address
Business Phone Number
1300 130 582
Business Address
Brisbane
Legal Aid – NDIS
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Legal Aid Queensland (and other Australian Legal Aid Commissions) have been given funding from the Department of Social Services to provide advice and legal representation for people with a disability and their families about external reviews of NDIA decisions to the AAT.

To get legal advice, you should contact us as soon as possible after receiving the internal review decision from the NDIA. We may also be able to provide legal representation, depending on your situation. Contact us for more information.

Lots of Publications and Resources on the website.

Anti Discrimination Commission QLD
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The Anti-Discrimination Commission Queensland is an independent statutory body established under the Queensland Anti-Discrimination Act 1991 (the Act). The head office is in Brisbane, and regional offices located in Cairns, Townsville and Rockhampton.

We deliver frontline services to the Queensland community, including businesses, state and local government, the community sector and people throughout the state.

The Commission's services include:

resolving complaints received under the Act;
delivering training to business, government and the community; and
promoting public discussion on human rights.

Business Website Address
Business Phone Number
1300 130 670
Business Address
McLeod Chambers
78 Spence Street (cnr McLeod Street)
Cairns
Queensland Advocacy for Inclusion
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(QAI), formerly known as Queensland Advocacy Incorporated

Advocacy for people with disability

Queensland Advocacy Incorporated (QAI) is an independent, community-based system and legal advocacy organisation for people with disability in Queensland.

Business Website Address
Business Phone Number
(07) 3844 4200
Business Address
Level 2, South Central
43 Peel Street
South Brisbane (Meanjin)
QLD
4101
Rights In Action
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Rights in Action is a non-profit, community based organisation that provides strong independent advocacy for people with disabilities who are in vulnerable situations.

We are completely on the side of the person with a disability and will support them where needed.

Rights in Action strongly supports people where we believe an individual has been taken advantage of or their rights have been infringed upon because of their disability.

Rights in Action provides advocacy assistance to people with disabilities who live in Cairns, Yarrabah, Mareeba and Atherton.

Business Website Address
Business Phone Number
07 4031 7377
Business Address
Ground floor
Professional House
88 Abbott Street, Cairns
4870
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Embracing Autism is an organisation committed to improving services and support for individuals on the autism spectrum and their families.

Business Address
Cairns
Carers Queensland’s Guardianship and Advocacy
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The Guardianship and Advocacy Program (GAP) program helps family carers navigate the Queensland Civil Administrative Tribunal System known as QCAT.

Carers Queensland’s Guardianship and Advocacy Program offers:

Advice on applications for the appointment of a Guardian and/or Administrator for an adult or young person 18 years and over.
Assist in the preparation of applications for the Appointment or Review of a Guardian and/or Administrator.
Advice on the completion of the Enduring Power of Attorney document and Advanced Health Directive.
Support in negotiating and working with the Office of the Public Guardian and Public Trustee of Queensland.
Advice on the best way to work with service providers and identification of possibilities for an intervention by the Office of the Public Guardian or Public Trustee by an Order from the Queensland Civil and Administrative Tribunal.

The GAP team’s role is to educate and empower carers to take control of the situation and safeguard their family. We take instruction from the carer and no information is shared without consent.

Cassowary Coast Quality Care Pty Ltd
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Cassowary Coast Quality Care Pty Ltd is a NDIS provider within the cassowary coast region
offering the highest quality of care, support and experiences for our participants that enrich and
enhance their daily lives.

We are always able to discuss and take on new participants with our fast growing team of highly
qualified and experienced staff.

We provide the following services

Assistance with daily living
Personal care
Enrolled nursing care
Domestic assistance
Social and community access and support
Life skills
Transport
Yard maintenance
Engagement with hobbies and interests
24 hour respite
Mentoring
Medication assistance
Advocate

We pride ourselves in providing the highest quality of care one can receive in all facets within
NDIS, working alongside support coordinators and plan managers to create a support team that
can enhance, enrich and provide care with experience, compassion, understanding,
commitment, empathy, reliability and consistency. All elements required to create positive change in a participants lives.

Director, Mark Anderson has over 5 years experience as a support worker within organisations,
before expanding into his own company now operating for 2 years. Mark prides the company on
providing the highest quality of care, support and experiences one can provide and receive, while
always striving to do better while enriching our participants lives.

Mark also has 8 years of teaching behind him and also Holds a bachelor of in fisheries, and a custom boat participants and families can access on request.

For more information please call
Director: Mark Anderson or email andoo298@yahoo.com.au

Don't forget to also check out our Facebook page Cassowary Coast Quality Care Pty Ltd, for all the adventures and
experiences and successes we have had with our participants.

We look forward to be able to make a positive difference in yours or a loved ones life.

 

Business Phone Number
0414 271 038
Business Address
Cassowary Coast
NDIS Registered Provider
No
Disability Pathways
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Pathways is a newly established state-wide information and referral service, funded by the Queensland Government to connect Queenslanders with disability to advocacy services. Queenslanders with disability, their friends, families and carers can contact Pathways by telephone, email, or web enquiry to receive information and referrals to assist with issues they are experiencing.

Pathways was created to stop people with disability having to do the ring around, trying to find services and support. Pathways is connected with organisations and has a deep understanding of who can assist with what.

In some cases, disability advocacy may not be best placed to assist with an issue a person with disability is experiencing, and Pathways has been setting up warm referral pathways with community and mainstream services such as community legal centres and information hubs.

Pathways is open 9.00am to 5.00pm Monday to Friday, excluding public holidays.

Business Website Address
Business Phone Number
1800 130 582
Aged & Disability Advocacy Australia
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Aged and Disability Advocacy Australia (ADA Australia), formerly known as Queensland Aged and Disability Advocacy Inc (QADA), is a not-for-profit, independent, community-based advocacy and education service, jointly funded by the Commonwealth and State governments.

ADA Australia assists older people and people with disabilities to understand and exercise their rights and responsibilities, as well as resolve their aged care and community care issues (in both home and residential aged care settings), through free and confidential information, education and client directed advocacy support.

ADA Australia also provides a guardianship advocacy service to support adults whose capacity is in question with guardianship and administration matters, including support before the Queensland Civil and Administrative Tribunal (QCAT).

For further information, please contact us via the following options below:
Phone: 1800 818 338
Email: info@adaaustralia.com.au
Aged and Disability Advocacy Australia (ADA Australia), formerly known as Queensland Aged and Disability Advocacy Inc (QADA), is a not-for-profit, independent, community-based advocacy and education service, jointly funded by the Commonwealth and State governments.

ADA Australia assists older people and people with disabilities to understand and exercise their rights and responsibilities, as well as resolve their aged care and community care issues (in both home and residential aged care settings), through free and confidential information, education and client directed advocacy support.

ADA Australia also provides a guardianship advocacy service to support adults whose capacity is in question with guardianship and administration matters, including support before the Queensland Civil and Administrative Tribunal (QCAT).

For further information, please contact us via the following options below:
Phone: 1800 818 338
Email: info@adaaustralia.com.au
Web: www.adaaustralia.com.au

Business Website Address
Business Phone Number
07 3637 6000
Business Address
121 Copperfield St Geebung
4034
NDIS Registered Provider
No
National Disability Advocacy Program (NDAP)
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NDAP and the NDIS

NDAP agencies based in NDIS sites may have additional roles, such as assisting people through the planning and internal review processes with the National Disability Insurance Agency (NDIA).

Funding has been provided via the NDIS Appeals program to support people with disability who seek an external review of NDIA decisions through the Administrative Appeals Tribunal, which is an important mechanism to ensure that decisions are fair and robust.
See website for more info.

Queenslanders With Disability Network (QDN)
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Queenslanders with Disability Network (QDN) is a state wide organisation of, for, and with people with disability connecting for collective and affirmative action.

All our work is focused on disability rights and advocacy.

QDN’s work is centred around a strong network of people across Queensland and almost 30 peer support groups which inform, connect, lead, and influence change.

We believe there should be ‘nothing about us without us’

We are a vibrant, active network of influencers, decision-makers, spokespeople, consultants, group members and peer leaders with a drive to make change happen.  We also work on projects that align with our vision and mission around important issues in the lives of people with disability. We believe it’s important to work together with communities, services, business, industry and government to lead and influence change.

QDN is a not-for-profit organisation.

Business Website Address
Business Phone Number
07 3252 8566 / 1300 363 783
Business Address
338 Turbot Street Brisbane, Qld
4000
Women with Disabilities Australia
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The aim of WWDA is to promote, protect and advance the human rights and freedoms of women and girls with disabilities in Australia.

Women with Disabilities Australia (WWDA) is the award winning, national Disabled People’s Organisation (DPO) and National Women’s Alliance (NWA) for women, girls, feminine identifying and non-binary people with disabilities in Australia.

WWDA represents more than two million individuals in Australia. We have affiliate organisations and networks in most States and Territories of Australia and we are internationally recognised.

All of our work is grounded in a human rights-based framework that links gender and disability issues to civil, political, economic, social and cultural rights.

To promote the rights of women and girls with disability, WWDA takes part in a range of system advocacy activities. WWDA’s work seeks to support and empower individuals, while also creating greater awareness among governments and other relevant institutions about their obligations to do so.

Business Website Address
Business Phone Number
0438 535 123
Business Address
PO Box 407, Lenah Valley TAS
7008
ACTS3
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Support Coordination & Psychosocial Recovery Coaching

ACTS3.org.au has been providing Support Coordination and Recovery Coaching for over 2 years across Victoria and New South Wales.  We have in depth technical knowledge of all things NDIS, from access to implementation, to planning, reviews, extensions and beyond.

Face to Face supports

All our Coordinators and Recovery Coaches regularly attend participants homes for face to face appointments, in ALL Metro & Rural Areas

 

Every Language

We have support coordinators who speak multiple languages including Mandarin, Arabic, Hindi, Vietnamese and Thai. If we don't have someone in person we will source a translator at no additional expense.

 

Lived Experience

In addition to being highly skilled, all our psychosocial recovery coaches are both qualified have lived experience to better understand and empathise with participants.

 

 

ACTS3 Access Support Advocacy Service

ACTS3 provide no-fee no-obligation advocacy service to anyone wanting to access the NDIS.  We will provide information, support and referral to facilitate choice, control & best possible outcomes.

 

 

Business Website Address
Business Phone Number
1300 290 379